Privacy Policy

Privacy Policy

We collect personal information from you, including information about your:

  • name
  • contact information
  • location
  • computer or network
  • interactions with us
  • billing or purchase information
  • Children

 

We collect your personal information in order to:

  • improve the customer experience.
  • provide you with the products and services you have requested, confirm your purchases, facilitate payments and to identify you when we provide those products and services
  • make sure you get the right product based on your children's age, weight, height & torso measurement.
  • manage health and safety matters
  • allocate the right babysitter with appropriate experience for your children's age or particular needs.
  • provide the babysitter with information to keep your child safe with regard to allergies, dietary requirements, medicines & medical or behavior concerns.
  • be able to contact you in an emergency situation.
  • optimise your experience as either a customer of our products and services or as a user of our websites
  • conduct our business, which may include reviewing, analysing and improving our own processes
  • communicate with you, which includes responding to any message or enquiry you send us and identifying you when you want to communicate with us
  • take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and any other person with respect to our business
  • comply with our legal obligations, including requirements we have with our insurance and payment providers;
  • for any other purpose we make known to you when collecting your information

 

Besides our staff, we share this information with:

  • our contracted babysitters in order to keep your children safe whilst in their care.
  • your accommodation provider in order to deliver products to your accommodation.
  • your rental car company in order to deliver products to your rental vehicle.
  • Windcave Payment Gateway in order to process your payments.

 

Providing some information is optional:

  • If you choose not to enter your contact details, we'll be unable to provide any services.
  • If you choose not to enter accommodation details we'll be unable to deliver to your accommodation or provide babysitter services.
  • If you choose not to enter rental car details we'll be unable to deliver to your rental vehicle.
  • If you choose not to enter your children's age, weight, height & torso measurement we'll be unable to provide suitable car seats.
  • If you choose not to enter your children's age or advise about your children's allergies or medical concerns we'll be unable to provide babysitting services.
  • If you choose not to enter your child's gender we'll be unable to provide gender specific products.

 

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@totsontour.co.nz, or +64 (0)3 422 0409, or Tots On Tour Limited, 3 Kawarau Place, Frankton, Queenstown, Otago, 9300.