Privacy Policy

We collect personal information from you, including information about your:

• name
• contact information
• location
• computer or network
• interactions with us
• billing or purchase information
• Children

We collect your personal information in order to:

• improve the customer experience.
• provide you with the products and services you have requested, confirm your purchases, facilitate payments and to identify you when we provide those products and services
• make sure you get the right product based on your children's age, weight, height & torso measurement.
• manage health and safety matters
• allocate the right babysitter with appropriate experience for your children's age or particular needs.
• provide the babysitter with information to keep your child safe with regard to allergies, dietary requirements, medicines & medical or behavior concerns.
• be able to contact you in an emergency situation.
• optimise your experience as either a customer of our products and services or as a user of our websites
• conduct our business, which may include reviewing, analysing and improving our own processes
• communicate with you, which includes responding to any message or enquiry you send us and identifying you when you want to communicate with us
• take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and any other person with respect to our business
• comply with our legal obligations, including requirements we have with our insurance and payment providers;
• for any other purpose we make known to you when collecting your information

Besides our staff, we share this information with:

• our contracted babysitters in order to keep your children safe whilst in their care.
• your accommodation provider in order to deliver products to your accommodation.
• your rental car company in order to deliver products to your rental vehicle.
• Windcave Payment Gateway in order to process your payments.

Providing some information is optional:

• If you choose not to enter your contact details, we'll be unable to provide any services.
• If you choose not to enter accommodation details we'll be unable to deliver to your accommodation or provide babysitter services.
• If you choose not to enter rental car details we'll be unable to deliver to your rental vehicle.
• If you choose not to enter your children's age, weight, height & torso measurement we'll be unable to provide suitable car seats.
• If you choose not to enter your children's age or advise about your children's allergies or medical concerns we'll be unable to provide babysitting services.
• If you choose not to enter your child's gender we'll be unable to provide gender specific products.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected], or +64 (0)3 422 0409, or Tots On Tour Limited, 3 Kawarau Place, Frankton, Queenstown, Otago, 9300.